Terms & Conditions - Lovli Silk
Your Cart
Empty basket
Lovli Silk Logo

Terms & Conditions


The online store www.lovlisilk.com operating at http://www.lovlisilk.com is run by LOVLI SILK Sp. z o.o., Aleja Niepodległości 245/17, 02-009 Warsaw, tel. +48 600 821 540, District Court for the Capital City of Warsaw, 13th Commercial Division of the National Court Register (KRS) 0000789435, NIP (Tax ID No.) 527 289 5539, REGON (Statistical ID No.) 383 550 502, fully paid-in share capital of PLN 5,000.

1. Definitions

Store – an online store operating at http://www.lovlisilk.com through which LOVLI SILK Sp. z o.o. with its registered office in Warsaw sells products;

Working days – all weekdays from Monday to Friday, excluding public holidays;

Order processing time – the time during which the Store will complete the order and pass it on for delivery in the form of delivery chosen by the Customer;

Customer – an adult natural person with full legal capacity, residing in the Republic of Poland, or a legal person or organizational unit without legal personality, making purchases in the Store,

Customer account – a database containing the Customer’s data for processing orders placed and the history of Customer orders;

Electronic transfer – a payment made by the Customer via the on-Line payment system (payment gateway);

Delivery address – the address of the place located at the site indicated by the Customer during the order placement process.

The Store is operated by LOVLI SILK Sp. z o.o., Aleja Niepodległości 245/17, 02-009 Warsaw, tel. +48 600 821 540, District Court for the Capital City of Warsaw, 13th Commercial Division KRS 0000789435, NIP 527 289 5539, REGON 383 550 502, fully paid-in share capital of PLN 5,000, is responsible for the sale of products by the online store and their delivery to the consumer via OEX E-Business Sp. z o.o.

The http://www.lovlisilk.com domain is owned by LOVLI SILK Sp. z o.o., Aleja Niepodległości 245/17, 02-009 Warsaw, tel. +48 +48 600 821 540, District Court for the Capital City of Warsaw, 13th Commercial Division of the National Court Register (KRS) 0000789435, NIP (Tax ID No.) 527 289 5539, REGON (Statistical ID No.) 383 550 502, fully paid-in share capital of PLN 5,000. Email address of the e-Store: office@lovlisilk.com.

2. Order acceptance and processing

The Store sells goods on a remote basis, via the Internet, on the territory of the Republic of Poland.

The information about the goods that the Store places on the website is, in case of doubt, not an offer, but an invitation to contract (Article 71 of the Civil Code). Nor do they constitute a warranty on the part of the Seller within the meaning of the Act of 27 July 2002 on Special Terms of Consumer Sales and amending the Civil Code (Journal of Laws 2002, No. 141, item 1176, as amended).

Orders placed by Customers are accepted via the website http://www.lovlisilk.com.

Orders can be placed 24 hours a day, 7 days a week all year round. Placing an order should be taken to mean the act of filling in and sending the order form posted on the Store. The Customer is obliged to fill in the order form in a reliable and accurate manner. When placing an order, the Customer:

The Store proceeds to process the order in the case of orders placed with the chosen method of payment by electronic transfer or credit card through the payment gateway, as soon as it has received confirmation of the correct execution of the operation from the payment operator;

An Order will only be deemed to have been placed if the Order form contains all the information necessary to correctly identify the Customer, including in particular the contact telephone number or email address.

If the Customer’s order cannot be processed due to random reasons (damage to the product at the packaging stage, detection of deficiencies in the product, etc.), the Store promptly informs the customer that the order cannot be processed and will immediately refund the money.

A VAT invoice is issued for each order.

3. Order changes

Modifications to the contents of a shopping cart in orders placed or paid for are not possible due to technical reasons.

The Customer has the option of canceling the order in its entirety before the same has been issued. This is possible by contacting the Customer Service Office at office@lovlisilk.com.

4. Product prices

All product prices placed on the Store’s website are stated in PLN and EUR and include VAT.

The price given for each product applies at the moment of placing an order by the Customer.

The Store reserves the right to revise the prices of products offered by the Store, to add new products to those already offered by the Store, to carry out and cancel or to change promotional actions on the Store’s websites. The above right does not affect the prices of products in orders placed before the effective date of a price revision, promotional action or sale.

The product price does not include the cost of delivery. The cost is determined each time for a cart containing all products in a single order. Products are delivered in the manner chosen by the Customer and specified in the order. The total cost (purchase and delivery) is presented in the order summary.

5. Order processing time

The order processing time includes the time of preparation of the order for dispatch and handover and is normally up to 10 days from placing the order.

Orders are delivered via a courier company named in the store to the address indicated by the Customer.

Delivery time – for courier shipments it is a maximum of 14 working days from handover.

6. Payments

The Customer pays for the products ordered via the following methods:

7. Complaints and returns

The Buyer has the right to make a complaint and return the products and to withdraw from the contract in accordance with applicable regulations.

In case of courier services, attention should be paid to the condition of the parcel upon receipt. Please check whether the shipment is not damaged in any way, e.g. mechanically, or that the security device does not bear any signs of tampering (the tape is not broken), etc. If there is any damage, please open the parcel in the presence of the courier and check if the products which you ordered have not been damaged during transport. If the products prove damaged, please write a complaint report in the presence of the courier. In the event of a complaint, the Store explains that drawing up a report is not the Customer’s obligation, and its absence is not a condition for making any claims against the Store to which the Customer is entitled, and does not limit any of the Customer’s rights.

The Store guarantees the security of transactions and the certainty of returns. The customer may request a refund and return the parcel at their own expense within 14 days of receiving the same. The buyer has the option of withdrawing from the contract within 14 days, stating the reason for the return in the form. The product should be returned with the withdrawal form in the unaltered condition, unless the alteration was necessary within the limits of ordinary management.

The contract withdrawal form can be downloaded HERE. It must be printed, completed, signed and attached to the shipment.

The consumer has no right of withdrawal from a distance contract in cases of a contract:

The right of withdrawal does not apply to purchases made by entities conducting business activity within the framework and for the purposes of that activity. With regard to these entities, the parties apply the applicable laws, in particular the Civil Code.

Complaints should be sent via email to: office@lovlisilk.com.

Complaints will be considered within 14 days of being made. The customer will be informed about the result of the complaint via email or by telephone. The product to which the complaint relates is sent at the customer’s expense.

In the event of withdrawal from the contract, the Store will return the amount determined on the basis of applicable regulations to the Customer immediately, no later than within 14 working days from the receipt of the order return, by bank transfer to the bank account indicated by the Customer or by postal order to the address indicated by the Customer.

In the event of withdrawal from the contract concerning a product purchased with a discount coupon, the Customer may request the Seller to generate a new discount coupon by contacting the email address of the e-Store: office@lovlisilk.com. A new coupon will be generated within 14 working days from the notification of withdrawal from the contract and sent in electronic form to the email address indicated by the Consumer.

8. Personal data

The personal data controller is: LOVLI SILK Sp. z o.o., Aleja Niepodległości 245/17, 02-009 Warsaw, tel. +48 600 821 540, District Court for the Capital City of Warsaw, 13th Commercial Division, KRS 0000789435, NIP 527 289 5539, REGON 383 550 502

In matters related to the personal data provided by the Customer, the Customer may contact us via email at: office@lovlisilk.com.

The legal basis for the processing of the Customer’s personal data by the Controller is:

  1. The Customer’s personal data are processed by the Controller for the following purposes:
  1. Providing personal data by the Customer and agreeing to their processing is voluntary; however, their provision and legal processing by the Controller is necessary for the Store to process the order. The Customer is liable for providing false personal data.
  2. The recipients of the Customer’s personal data include: LOVLI SILK Sp. z o.o., the seller of the Products, and entities cooperating with the above-mentioned company in the performance of agreements concluded with the Customers, in particular electronic payment operators, controller, sales platform operator, logistics operator OEX E-Business Sp. z o.o. and courier companies to which OEX E-Business Sp. z o.o. provides data to the extent necessary to complete delivery of the purchased Products.
  3. The Customer’s personal data are protected in accordance with applicable national and EU regulations.
  4. Any Customer has the right to request from the Controller access to, rectification, erasure or restriction of processing of personal data, the right to object to their processing as well as the right to transfer such data (data portability).
  5. The Customer may withdraw his or her consent to the processing of data at any time by sending a relevant statement to the email address: office@lovlisilk.com Withdrawal of consent does not affect prior lawfulness of data processing.
  6. In the event that the Controller receives a request to remove the Customer’s data from the Store’s Customer database, the data processed on the basis of consent will be removed without delay, but not earlier than within 5 Working Days from the date of delivery of the purchased Products to the Customer and the completion of the payment process. Notwithstanding the above, the Controller will be authorized to process personal data to the extent and for the time necessary to fulfill its legal obligation to process the order.
  7. In the event that the Customer comes to believe that his or her right to personal data protection or other rights granted to him or her under the GDPR have been infringed, he/she has the right to lodge a complaint with the President of the Office for Personal Data Protection.

9. Final Provisions

A contract of sale is concluded between the Customer and LOVLI SILK Sp. z o.o.

The sale is documented by a VAT invoice.

The court having jurisdiction to hear disputes arising from the contract of sale is the court specified in generally applicable laws.

All matters not regulated in these Terms & Conditions will be governed by the provisions of the applicable law, in particular the Civil Code and personal data protection regulations, including the GDPR.

A customer who is a Consumer may resort to out-of-court complaint handling and settlement methods. If you wish to use the option of amicable settlement of disputes concerning online shopping in our store, you can lodge your complaint, e.g. through the EU ODR Internet platform available at:  http://ec.europa.eu/consumers/odr/

LOVLI SILK Sp. z o.o. reserves the right to amend these Terms & Conditions upon occurrence of at least one of the following causes:

The Customer will be informed of any changes to the Terms & Conditions via the Store’s website.

These Terms & Conditions are in effect as of 9 December 2019.


Chcę zapisać się do newslettera, a co za tym idzie wyrażam zgodę na przesyłanie na mój adres e-mail informacji o nowościach, promocjach, produktach i usługach pochodzących od pochodzących od LOVLI SILK Sp. z o.o. Administratorem danych jest LOVLI SILK Sp. z o.o.. Wiem, że w każdej chwili będę mógł wycofać zgodę.

Administratorem Twoich danych osobowych jest LOVLI SILK Sp. z o.o.